Servicii de consultanta in Facility

Facility consulting services

Based on its experience in the field, Sky Group Facility can assist its clients through a consulting service that is meant to optimize their Facility Management operations.

Our consulting service focuses on:

OPTIMIZATION OF FACILITY MANAGEMENT COSTS

Optimization of Facility Management costs includes the following stages:
- evaluating our clients’ Facility Management costs;
- submitting a proposal to increase efficiency and reduce costs;
- implementing the proposed optimization system;
- supervising the operations after the implementation;
- submitting regular system functioning evaluation reports.
Our company’s stated purpose is to provide our clients, besides the guaranteed quality of the service, the warranty of purchasing the most profitable service from a financial perspective.
Our services are constantly reorganized towards the efficiency of your costs!

IMPROVING FACILITY MANAGEMENT WORKING TECHNIQUES

When you need Facility Management services, you want someone who has the experience and the knowledge to satisfy your needs efficiently and effectively manner every time.
In order to continuously improve our practices, we implemented an Integrated Process of Service Management, based on 5 steps.
These 5 steps are:

  • Service Evaluation Scale;
  • Service Levels Map;
  • Service Verification Checklist;
  • Quality Inspection Report;
  • Corrective Actions Report.

Below you can find the description of the 5 steps of the Integrated Process of Service Management, in our cleaning service:

Cleaning Service Evaluation Scale:
Our service evaluation scale measures how the system is organized in order to generate customer’s satisfaction and the involvement rate of the client’s personnel. The scale measures the absorption rate / permeability limit of the client’s organization, knowing that this value caps quality results.
Our company can customize such a rating scale depending on your specific requirements.

Cleaning Levels Map:
This cleaning levels map is the basis of our cleaning management system.
It is up to each client to define how many contamination levels are necessary, each of the level corresponding to a shade from the family of colors of the used cleaning products coding.
The colors of the cleaning levels are marked in the cleaning Checklists.
This system protects against cross-contaminations, so that the cleaning tools don’t turn into vectors of transferring germs and contaminants.
Our company can customize such a Map according to your specific requirements.

Cleaning Verification Checklist:
Each cleaning operation is based on a Cleaning Checklist specific to each area, according to the color code classification.
This document is also the tool for checking the execution of the service, the prove that all task are performed (it records the day when each area was cleaned and the operations that were performed).
Checklists have the role of communicating to both partners the requests and expectations of the Client regarding the cleaning service.
Each checklist can be customized, depending on areas, procedures, activity specifics etc.
Our company can customize each kind of Checklists depending on your specific requirements.

Cleaning Quality Inspection Report:
Quality Inspection Report is meant to evaluate the quality of the services provided by the operators, based on grading each performed procedure. Each rating may represent a percentage of the degree of customer’s satisfaction:
- Excellent: >90%,
- Satisfactory: 85<90%,
- Requires attention: 75<85%,
- Requires immediate intervention: <75%.

Depending on the result, service improvement measures will be initiated.
Our company can customize such a Report, depending on your specific requirements.

Corrective Actions Report
Corrective Actions Reports ensure control of the cleaning service and of the manner in which the needed corrections are applied.
When discrepancies between the results of the service performance and the client’s requirements occur, a corrective actions report will be initiated, which will include:
- identification of discrepancy;
- identification of the causes that led to the occurrence of the problem;
- immediate actions to correct the situation, together with the persons that have this task;
- measures for preventing such situations from happening.
Our company can customize such a Report, depending on your specific requirements.

CREATING FACILITY MANAGEMENT WORKING DOCUMENTATION

Our company has the competence to elaborate personalized documents for each client for Facility Management.
Such examples of documents are:
- Job descriptions;
- Working instructions;
- Knowledge verification tests;
- Checklist / files / verification instructions;
- Installation, operational and maintenance instructions;
- Visual aids/ Graphic symbols;
- Preventive maintenance documentation;
- Corrective and preventive actions reports;
- How To manuals etc.

References

„Since the beginning of our collaboration, the services provided by Sky Group were performed with professionalism, while complying with the contractual obligations.”

INMAACRO

„The company’s seriousness and capacity to comply with contractual terms, as well as the quality of its services are the main assets that our collaboration relied on. We manifest our appreciation for the promptitude, professionalism and flexibility of Sky Group and we recommend it as a professional and serious partner.”

BANCA ITALO ROMENA

"I recommend Sky Group as a professional and reliable service provider for any company and we appreciate the quality of the service it provides, which currently favorably differentiates it from local competitors."

DELPHI GLOBAL SUPPLY MANAGEMENT

„Due to this company’s ambition, its professionalism and devotion, Sky Group deserves serious consideration as a potential partner, a collaboration with this company representing a benefit for any company.”

KIDSLAND

„During the contract, Sky Group showed professionalism, seriousness and competence in performing its activities, working in accordance with the Quality System implemented in Sky Group, certified according to ISO 9001:2008 standards.”

CAMLINE SOLUTIONS

„The cleaning staff is an experienced one in the field, using modern working equipment, high quality materials, being coordinated in activities it performs and corresponding from a professional and disciplinary point of view.”

ENDAVA ROMANIA

„This collaboration proved to be a favorable one, in terms of service quality, professional equipment and products used.”

ENDAVA ROMANIA

„During the entire collaboration, we appreciated the effort made by this company and its continuous cooperation in performing a professional, high-quality work. We describe Sky Group personnel as organized, efficient and professional in carrying out given tasks.”

KIDSLAND

„We also collaborated with Sky Group for furniture moving and handling when moving into a new office and we were very satisfied with the services they provided.”

ENDAVA ROMANIA

"The services provided by Sky Group are excellent, starting with the quality of the services and ending with the promptitude and professionalism of the management. The services provided by this company fully satisfy the demands of our company."

DELPHI GLOBAL SUPPLY MANAGEMENT

„We can describe the collaboration as a very good one, especially in light of the interest shown by Sky Group for continuously improving the quality of the services, periodically evaluating customer satisfaction, maintaining direct contact with the beneficiaries and proposing improvement solutions for preserving a benefic relationship for both sides.”

CAMLINE SOLUTIONS

„Inmaacro wishes to express appreciation for the professional manner in which SKY GROUP coordinates the handling and relocation equipment, providing high quality services. Sky Group employees are well trained in handling and relocation, while being polite, flexible and reliable.”

INMAACRO

„The services provided by Sky Group have responded to the needs of Adidas Romania regarding cleaning and maintenance services promptly, professionally and efficiently.”

ADIDAS ROMANIA

„The reliability and promptitude of the services and employees of this company convinced us that this company has the necessary materials, management and experience to perform this activity in the field."

DELPHI GLOBAL SUPPLY MANAGEMENT

„The services provided by our partners are professional and efficient, as they use best quality machinery, products and accessories. Also, the cleaning staff proved promptitude and appropriate behavior.”

CONTINENTAL AUTOMOTIVE ROMANIA

COME WITH YOUR OLD SERVICE PROVISION CONTRACT AND GET UP TO 10% DISCOUNT / 1 MONTH FREE OF CHARGE SERVICE, IF YOU SIGN A CONTRACT WITH OUR COMPANY!

Certifications

Company contacts

Phone: +40 (332) 442.442Adress: 10A, Podisului Street
Fax: +40 (332) 442.442                                    700620, Iasi
Mobile: +40 (730) 330.380
E-mail: office@sky-group.ro

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